Telenor Myanmar is on a mission to make mobile services available and affordable to all people in Myanmar. We have more than 18 million customers, and our 4GSuperLTE+ network is among the best mobile networks in Asia. Our Team of 800 highly competent and motivated employees are here to connect our customers to what matters most in their daily lives.
Primary role of Customer Registration Professional Lead is to ensure regulatory compliance, simplification of customer registration journeys, work with team in managing outsourced vendor/s which work on customer information processing.
Principle Accountabilities :
Lead and manage CAF agency activities in performing end-to-end processing life-cycle, effective and cost-efficient operations, and performance evaluation of outsourced vendor/s Work with relevant stakeholders on Customer Registration Channels such as self-care and Partner App to be simplified and improved as neededWork with relevant stakeholders in order to execute the new regulation (if any) coming from Post & Telecom Department Manage the execution service quality assurance of outsourced vendor/, to ensure the quality of services provided meet the agreed SLA and to identify improvement opportunities resulting from monitoring process Review the overall processes to be customer-centric by identifying improvement opportunities as well as ensuring optimization and effectiveness of business operationsLead the delivery of new initiatives which are in line with overall Customer Care StrategyProvide guidance and direction to junior members, identify risks and determine how to approach and complete their assigned tasksReview assignment completed by junior members to ensure integrity and accuracy of work conducted as neededOpen to new challenges and pro-active in executing ad-hoc activitiesBe accountable for other tasks assigned by immediate superior
Required Education & Experience:
Bachelor or higher degree in Marketing, Business Administration or related7 years of experience in marketing or customer service with minimum 5 years' experience in managing outsourced vendors in same capacity. Previous work experience in Telecom industry is preferred.Ability to monitor end-to-end vendor operationsExperience in managing a team and proven leadership skillsGood customer service and problem-solving skill, positive attitude and flexibilityGood communication skills and people management skillAble to communicate well in English and computer literate
We can offer a compensation package with competitive base salary, a performance bonus, and relevant allowances. We also offer inclusion in Telenor’s insurance programs for employees.
Telenor encourages lifelong continuous learning, and as an employee of Telenor you will have a vast online library to your disposal to develop your competence. As part of a global company you will also learn from senior local managers and global industry experts. Telenor Myanmar is a part of Telenor Group, and our top performers will have the opportunity to be selected for one of the many global talent development courses.
Telenor’s office is located at Sule Square in the heart of Yangon. The newly opened office is based on modern workplace designs, and includes open areas, library, mini cafeterias, social spaces and one of the best views of the city. Within walking distance from the office you have access to lots of shopping and dining alternatives.
We believe in a healthy and safe work environment, and offer flexible working hours and access to ferry transportation to and from the office.