Customer Care Representative, Healthcare

Salary : Negotiable Apply from Source
Job Type : Full-Time
Education Requirement : Graduate
Experience : 1 to 3 years
Work Hour : Monday To Friday
Job Detail

Customer Care Representative, Healthcare Business Unit

Job Responsibilities:
- Follow and adhere to work processes and standard operating procedures in performing day-to-day tasks
- Receive and handle inbound customer orders, queries and complaints (via hotline)
- Document and record customer details, queries and complaints
- Conduct outbound calls to follow up on issues/orders/complaints to ensure customer satisfaction
- Resolve customer queries/complaints as per standard operating procedures and channel to respective operations team for immediate resolution
- Provide feedback to supervisor on improvement areas based on customer/client issues
- Prepare and submit regular/ad hoc reports to respective departments or management on all the cases logged in system
- Establish and maintain good working relationships with clients/customers

Job Requirements:
- Any Graduate
- Minimum one to two years' experience in similar role
- Proven basic CRM and SAP knowledge
- Proven basic experience in call center/customer service environments
- Demonstrate high attention to detail, follow-through and accuracy
- Demonstrate proficiency in office productivity tools (e.g. Excel, Word and PowerPoint)
- Demonstrate fluency in local language and ideally in English, especially written
- Demonstrate ability to handle highly sensitive and confidential information with integrity

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